133pub Frequently Asked Questions

Creating a 133pub account is quick and easy. Visit the 133pub Casino homepage, click the "Sign Up" or "Register" button, and fill in your details — full name, email address, mobile number, date of birth, and a secure password. You must be 21 years or older to register. Once you submit the form, you will receive a verification email or SMS. Click the link to activate your account, and you are ready to deposit and play.

133pub requires all players to complete Know Your Customer (KYC) verification before making their first withdrawal. You will need to upload a clear photo or scan of a valid Philippine government-issued ID — such as your PhilSys national ID, passport, driver's licence, SSS ID, UMID card, or voter's ID. The document must show your full name, date of birth, and photo. KYC verification typically takes 24-48 hours. You can still deposit and play while your documents are being reviewed.

If you have forgotten your 133pub password, go to the 133pub Login page and click "Forgot Password?" Enter the email address or mobile number associated with your account, and we will send you a password reset link via email or SMS. Click the link, create a new password, and you are all set. If you do not receive the reset link within a few minutes, check your spam folder or contact our 24/7 live chat support team for assistance.

No. 133pub's Terms and Conditions strictly prohibit multiple accounts. Each player is allowed one account only, registered under their real name and personal details. Creating duplicate accounts is a violation of our terms and may result in account suspension, forfeiture of winnings, and permanent ban from the platform. If you accidentally created a second account, contact our support team immediately so we can help you resolve the issue.

If you wish to close your 133pub account, you can request account closure by contacting our customer support team via live chat or email at [email protected]. Before closing your account, make sure to withdraw any remaining balance. If you are concerned about problem gambling, we strongly encourage you to consider using our self-exclusion tools instead, which allow you to take a break without permanently closing your account. Visit our Responsible Gaming page for more information.

133pub supports the most popular payment methods in the Philippines, including GCash, PayMaya, BPI, BDO, and Metrobank. You can deposit funds directly from your GCash or PayMaya wallet, or via online bank transfer from your BPI, BDO, or Metrobank account. All deposits are processed in Philippine Peso (₱), so there are no currency conversion fees. We are constantly adding new payment options to make deposits even more convenient for Filipino players.

The minimum deposit amount on 133pub is ₱100 for most payment methods, including GCash, PayMaya, and bank transfers. This low minimum makes it easy for players across the Philippines — whether you are in Manila, Cebu, Davao, or anywhere else — to get started without a large upfront commitment. There is no maximum deposit limit, but you can set your own deposit limits through our responsible gaming tools if you want to manage your spending.

Deposits via GCash and PayMaya are instant — your funds will appear in your 133pub Wallet within seconds of completing the transaction. Bank transfers from BPI, BDO, or Metrobank typically take 5-15 minutes during banking hours, though they may take longer outside of business hours or on weekends and holidays. If your deposit has not appeared after 30 minutes, contact our 24/7 live chat support team with your transaction reference number, and we will investigate immediately.

133pub does not charge any fees for deposits. However, your payment provider (GCash, PayMaya, or your bank) may charge a small transaction fee on their end. For example, GCash typically charges a 1% convenience fee for cash-in transactions, and some banks may charge a nominal fee for online transfers. These fees are set by the payment provider, not by 133pub. Check with your payment provider for their specific fee structure.

No. For security and anti-money laundering compliance, all deposits must come from a payment method registered in your own name. The name on your GC ash or bank account must match the name on your 133pub account. Deposits from third-party accounts will be flagged, and the funds may be returned or held pending investigation. If you need help setting up a payment method, contact our support team at [email protected].

To withdraw your winnings, log in to your 133pub account and go to your Wallet section. Select "Withdraw," choose your preferred payment method (GCash, PayMaya, BPI, BDO, or Metrobank), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before submitting a withdrawal — unverified accounts cannot process cash-outs. Once approved, funds are sent directly to your chosen payment method.

Withdrawal processing times at 133pub depend on the payment method. GCash and PayMaya withdrawals are typically processed within 1-3 hours after approval. Bank transfers to BPI, BDO, or Metrobank usually take 1-3 business days, depending on your bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. You will receive an email or SMS notification once your withdrawal has been processed.

The minimum withdrawal amount on 133pub is ₱200. Maximum withdrawal limits vary depending on your account verification level and chosen payment method. Standard verified accounts can withdraw up to ₱50,000 per transaction and up to ₱200,000 per day. If you need to withdraw a larger amount, contact our support team to discuss your options. We process all withdrawals in Philippine Peso (₱) with no hidden deductions on our end.

A withdrawal may be placed on hold for several reasons: your KYC verification is incomplete, there is an active bonus with unmet wagering requirements attached to your balance, the withdrawal amount exceeds your daily limit, or our security team has flagged the transaction for routine review. If your withdrawal has been pending for more than 24 hours, contact our live chat support team with your withdrawal reference number and we will look into it right away.

133pub offers a wide variety of casino games to suit every type of player. Our game library includes live dealer games via EVO Live (baccarat, roulette, blackjack, and more), online slots from top providers with hundreds of titles to choose from, bingo rooms with multiple game variants, and other table games. New games are added regularly, so there is always something fresh to try. Visit the 133pub Casino page to browse the full game selection.

EVO Live is 133pub's live dealer gaming section, powered by Evolution Gaming — one of the world's leading live casino providers. EVO Live streams real dealers in real time from professional studios, giving you an authentic casino experience from the comfort of your home in Manila, Quezon City, Makati, or anywhere in the Philippines. Games available include live baccarat, live roulette, live blackjack, live poker, and exclusive game shows. Visit the EVO Live page to explore all available tables.

Yes. All games on 133pub use certified Random Number Generator (RNG) technology for slots and table games, ensuring that every outcome is completely random and cannot be manipulated. Our live dealer games are streamed in real time with no pre-recorded footage. Game providers on the 133pub platform are regularly audited by independent testing agencies to verify fairness and accuracy of published Return to Player (RTP) percentages. You can view the RTP for each slot game in its information panel.

Absolutely. 133pub is fully optimised for mobile play. You can access all games directly through your mobile browser on Android or iOS — no app download required. The platform automatically adjusts to your screen size, giving you a smooth and responsive experience whether you are using a smartphone or tablet. For the best experience, we recommend using a stable internet connection, such as your home WiFi or a reliable mobile data connection.

Minimum bets vary by game. Most online slots allow bets starting from as low as ₱1 per spin, making them accessible to all types of players. Live dealer tables typically have minimum bets starting from ₱10 to ₱50, depending on the specific table and game variant. Bingo tickets start from as low as ₱5. High-roller tables with higher minimum and maximum bets are also available for experienced players who prefer bigger stakes.

133pub offers a generous welcome bonus for new Filipino players upon making their first deposit. The specific bonus amount and terms may vary depending on current promotions — log in to your account or visit the 133pub Casino promotions page to see the latest offer. Welcome bonuses typically come with wagering requirements that must be met before the bonus funds can be withdrawn. Always read the full bonus terms before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw the bonus funds or any winnings derived from them. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games contribute differently to wagering requirements — slots typically contribute 100%, while live dealer games may contribute less. Check the specific bonus terms for full details.

To claim a bonus, log in to your 133pub account and navigate to the Promotions section. Some bonuses are automatically credited to your account upon qualifying (for example, after making a deposit of a certain amount). Others require you to enter a promo code during the deposit process or in the promotions redemption section of your account. If you have a promo code, make sure to enter it before completing your deposit — codes cannot be applied retroactively after a transaction is processed.

Yes. If you prefer to play without bonus restrictions, you can opt out of bonuses in your account settings or by contacting our support team before making a deposit. Some players prefer to play with their own funds only so they can withdraw winnings without meeting wagering requirements. This is a completely valid choice, and our team will be happy to assist you with setting up a bonus-free account preference.

133pub offers 24/7 customer support via live chat directly on the platform — this is the fastest way to get help. You can also reach us by email at [email protected] for non-urgent enquiries. Our support team is fluent in both English and Filipino, so feel free to reach out in whichever language you are more comfortable with. We aim to respond to all email enquiries within one business day.

If you notice any suspicious activity on your 133pub account — such as unrecognised logins, deposits, or withdrawals — contact our support team immediately via live chat. We will temporarily lock your account to prevent further access while we investigate. You should also change your password right away and enable two-factor authentication (2FA) if you have not already done so. Never share your login credentials with anyone, and be cautious of phishing emails or messages claiming to be from 133pub.

If you have a complaint about a game outcome, a transaction, or any aspect of the 133pub service, please contact our support team via live chat or email at [email protected] with full details of your complaint, including your account username, the date and time of the issue, and any relevant transaction or game round IDs. We take all complaints seriously and aim to resolve them within 5 business days. If you are not satisfied with our resolution, you may escalate the matter to the relevant Philippine gaming authority.

133pub is committed to player wellbeing. If you feel that gambling is becoming a problem, visit our Responsible Gaming page for detailed information on self-exclusion tools, deposit limits, session time limits, and loss limits. You can also contact our dedicated responsible gaming support team via live chat at any time — they are trained to help you access the right tools and resources. Remember: gambling should always be fun, and it is strictly for players aged 21 and above.